Privacy Policy

Last Updated: 14 October 2026

At Lokette, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website, lokette.com.

By using our website, you acknowledge that your personal information may be processed as described in this policy, subject to your rights and choices under applicable law.

1. About Lokette

Business Name: Lokette
SSM Registration No.: 202603246068
Website: https://lokette.com/
Email: thelokette@gmail.com
Customer Service / WhatsApp: +60184708180

For the purposes of this policy, “Lokette,” “we,” “us,” and “our” refer to the business operating this online store.

2. Personal Information We Collect

When you visit our website, contact us, or make a purchase, we may collect the following types of personal information:

Contact information

• Name

• Email address

• Phone number

• Billing and shipping address

Order and transaction information

• Products purchased

• Order details and purchase history

• Billing and delivery information

• Payment status and transaction references

Payment information is processed through the payment providers available at checkout. We do not intentionally store complete payment card details on our own systems.

Account information

If you create a customer account, we may collect information associated with that account, such as your login details and saved preferences.

Technical and browsing information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, and interactions with our website.

Customer communications

If you contact us by email, phone, WhatsApp, or other channels, we may retain the information you provide so that we can respond to your enquiry and provide customer support.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To process, confirm, and fulfil your orders.

• To arrange shipping and delivery.

• To process payments and manage transactions.

• To respond to enquiries and provide customer support.

• To manage returns, exchanges, and store credit requests.

• To maintain and improve our website, products, and shopping experience.

• To detect and prevent fraud, unauthorised transactions, and security issues.

• To maintain business records and comply with legal obligations.

• To send promotional emails or marketing communications where permitted and, where required, with your consent.

We will use personal information for purposes that are relevant to our business operations and consistent with applicable data protection laws.

4. Shopify and Third-Party Service Providers

Our online store is powered by Shopify, which provides the ecommerce platform we use to display products, process orders, and operate our store.

Your personal information may be processed by Shopify and other service providers when necessary to provide their services.

These providers may include:

• Payment processing providers.

• Courier and delivery companies.

• Website hosting and technical service providers.

• Analytics and website performance services.

• Customer communication and support tools.

• Marketing services, if enabled on our store.

These parties may access or process relevant information to perform services on our behalf or for their own purposes as described in their respective privacy policies.

We encourage you to review Shopify's Consumer Privacy Policy for information about how Shopify processes personal data.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your shopping experience.

These technologies may help us to:

• Remember items in your shopping cart.

• Maintain website functionality and security.

• Understand how visitors use our website.

• Measure website performance.

• Support advertising and marketing activities, where enabled and permitted.

You may be able to manage cookie preferences through our website's privacy settings or your browser settings. Disabling certain cookies may affect some website functions.

Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.

6. How We Share Personal Information

We do not sell your personal information as part of our ordinary business operations.

We may disclose relevant information to:

• Shopify and our ecommerce service providers.

• Payment providers to process transactions.

• Courier companies to deliver orders.

• Technical, analytics, and marketing providers that support our business.

• Professional advisers, regulators, law enforcement authorities, or other parties where disclosure is required or permitted by law.

• Relevant parties in connection with a business transfer, restructuring, or similar transaction, subject to applicable legal requirements.

We aim to disclose only information that is reasonably necessary for the relevant purpose.

7. International Data Transfers

Some of our service providers, including Shopify or other third-party platforms, may process or store personal information outside Malaysia.

Where personal information is transferred across borders, we will take steps required by applicable law to ensure that the transfer and subsequent processing are handled appropriately.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, maintaining business and financial records, resolving disputes, and meeting legal obligations.

When personal information is no longer required, we will take reasonable steps to delete it, destroy it, or otherwise handle it in accordance with applicable requirements.

Some records may need to be retained for legally required periods.

9. How We Protect Your Information

We take reasonable measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include access controls, secure service providers, and appropriate technical and organisational safeguards.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to protect the information entrusted to us.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request corrections to inaccurate or incomplete information.

• Withdraw consent where processing relies on consent, subject to applicable legal and contractual restrictions.

• Request that we stop certain uses of your personal information where legally applicable.

• Ask questions or raise concerns about how your information is handled.

To exercise your rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.

We will respond to requests in accordance with applicable law.

11. Marketing Communications

If you subscribe to our marketing communications or otherwise agree to receive them, we may send you updates about products, promotions, or special offers.

You can unsubscribe from promotional emails by using the unsubscribe link provided in the email, where available, or by contacting us directly.

Even if you opt out of marketing communications, we may still send essential messages relating to your orders, transactions, or customer service enquiries.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal requirements apply.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate independently and may have their own privacy policies and practices.

We encourage you to review the privacy policies of any third-party websites you visit. Our policy does not govern their independent data-handling practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Lokette

SSM Registration No.: 202603246068

Email: thelokette@gmail.com

Customer Service / WhatsApp: +60184708180

We will do our best to assist you with your privacy-related enquiries.

Thank you for trusting Lokette with your information.

Team Lokette