Terms & Conditions

Last Updated: 14 October 2026

Welcome to Lokette! These Terms & Conditions govern your access to and use of our website, lokette.com, and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Lokette

Lokette is an online store operated in Malaysia.

Business Name: Lokette
SSM Registration No.: 202603246068
Email: thelokette@gmail.com
Customer Service / WhatsApp: +60184708180

In these terms, “Lokette,” “we,” “us,” and “our” refer to the business operating this online store. “You” and “your” refer to customers and visitors of our website.

2. Use of Our Website

By using our website, you agree to:

  • Provide accurate and complete information when placing an order.

  • Use our website only for lawful purposes.

  • Not engage in fraudulent activities or attempt to disrupt the website.

  • Not misuse, copy, or reproduce our website content, images, branding, or other materials without permission.

We reserve the right to restrict access to our website where necessary to protect our business, customers, and website security, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colours and appearances may vary slightly depending on your device screen, lighting, or display settings.

Product availability may change without notice. We reserve the right to update product descriptions, discontinue products, or correct errors in product information, subject to applicable law and any orders already accepted.

If a product listing contains a material error that affects your order, we will take reasonable steps to contact you and resolve the issue.

4. Pricing and Payment

All prices are displayed in the currency indicated on our website at the time of purchase.

You agree to pay the total amount shown at checkout, including applicable shipping fees, taxes, and other disclosed charges.

Payment must be completed through the payment methods made available at checkout.

We reserve the right to correct pricing errors and to cancel or decline an order affected by a genuine pricing or payment error, subject to applicable law. If payment has already been collected for an order that cannot be fulfilled, we will arrange an appropriate refund in accordance with applicable law.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation by email. This confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to review, decline, or cancel an order in circumstances such as suspected fraud, payment issues, inaccurate information, product unavailability, or genuine listing errors, subject to applicable law.

If an order is cancelled after payment has been collected, we will notify you and arrange any refund required by law.

Please ensure that your shipping address, email address, and contact number are correct before completing your purchase. Lokette cannot guarantee successful delivery where incorrect information has been provided, but we will make reasonable efforts to assist.

6. Shipping and Delivery

Orders will be processed and shipped according to the shipping information and estimated timelines communicated on our website or at checkout.

Delivery times are estimates and may be affected by courier delays, public holidays, weather, customs procedures, or other circumstances beyond our reasonable control.

Shipping fees, delivery options, and any applicable restrictions will be communicated during the ordering process where relevant.

If you experience a delivery issue, please contact us at the details provided below. We will make reasonable efforts to assist with tracking and resolving the issue.

Nothing in this section excludes any responsibility that cannot legally be excluded.

7. Returns, Exchanges, and Store Credit

Lokette aims to provide customers with a satisfactory shopping experience. Our Return & Exchange Policy forms part of these Terms & Conditions.

Returns

Customers may contact us to request a return for a product issue within one (1) year, or twelve (12) months, from the date of purchase.

Please provide your order number or proof of purchase and a description of the issue. Photos or videos may be requested to assist with assessment.

Exchanges

Exchanges are accepted for products with manufacturing defects or other verified product defects, subject to assessment and applicable consumer protection laws.

We do not ordinarily offer exchanges for change of mind or personal preference.

Refunds and Store Credit

For eligible returns, Lokette's standard refund arrangement is store credit, subject to applicable law.

Where applicable law entitles a customer to a monetary refund or another remedy, that legal entitlement will apply.

Return Conditions

Products may be assessed to determine the nature and cause of the reported issue. Damage caused by misuse, accidents, improper handling, or normal wear and tear may not qualify under our voluntary return or exchange arrangements.

Please contact us before sending any product back so that we can provide the appropriate instructions.

For full details, please refer to our separate Return & Exchange Policy on our website.

8. Promotions and Discount Codes

From time to time, Lokette may offer promotional campaigns, discounts, vouchers, or discount codes.

Unless otherwise stated:

  • Promotions are subject to their specific terms and validity periods.

  • Some offers may not be combined with other discounts.

  • Promotional offers may be limited to certain products, customers, or quantities.

  • Discount codes must be applied at checkout and may not be applied retrospectively to completed orders.

Promotions will be administered in accordance with their stated conditions and applicable law.

9. Intellectual Property

All content on this website, including text, photographs, graphics, logos, designs, and other materials owned or licensed by Lokette, is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without our prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment providers, and courier companies, to facilitate purchases and deliveries.

Third-party websites and services may operate under their own terms and privacy policies. Lokette is not responsible for the independent policies or practices of third parties, subject to any responsibilities imposed on us by applicable law.

11. Privacy and Personal Information

When you shop with Lokette, we may collect and process personal information such as your name, contact details, shipping address, order information, and payment-related information as necessary to operate our store.

We use relevant information to process orders, arrange delivery, respond to enquiries, provide customer support, and meet legal obligations.

Your personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our separate Privacy Policy for more information about how your information is collected, used, and protected.

12. Limitation of Liability

To the extent permitted by applicable law, Lokette will not be responsible for losses arising from circumstances beyond our reasonable control, including certain service interruptions, courier delays, or third-party service disruptions.

Nothing in these Terms & Conditions excludes or limits liability, consumer guarantees, or remedies that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

Lokette may update these Terms & Conditions from time to time to reflect changes in our business practices, website features, or legal requirements.

The updated version will be published on our website with a revised “Last Updated” date.

Changes will apply from the effective date stated in the updated terms, subject to applicable law. Changes will not remove rights that customers are already legally entitled to.

We encourage customers to review this page periodically.

14. Governing Law

These Terms & Conditions are governed by the laws of Malaysia, to the extent applicable.

Any disputes arising from purchases or use of our website will be handled in accordance with applicable Malaysian law and the jurisdiction of the relevant courts or authorities.

Nothing in these terms limits any consumer rights available under applicable law.

15. Contact Us

If you have any questions about these Terms & Conditions, your order, or our products, please contact us:

Business: Lokette
SSM Registration No.: 202603246068
Email: thelokette@gmail.com
Customer Service / WhatsApp: +60184708180

We appreciate your support and thank you for shopping with Lokette.

Team Lokette