Return & Exchange Policy

At Lokette, we want you to be happy with your purchase. If you experience any issues with your product, we're here to help.

1. Return Policy

We accept return requests for products with issues within 1 year (12 months) from the date of purchase.

To request a return, please contact our customer service team with your order number, proof of purchase, and a description of the issue. Photos or videos may be requested to help us assess your request.

All return requests are subject to review and assessment. Our team will guide you through the return process once your request has been reviewed.

2. Exchange Policy

Exchanges are accepted only for products with manufacturing defects or other verified product defects.

We do not accept exchanges for change of mind, personal preferences, or other non-defect-related reasons.

If you believe your product has a defect, please contact us with your order number, proof of purchase, and clear photos or videos showing the issue. Our team will assess the product and advise you on the next steps.

3. Refund Policy

For eligible returns, refunds will be issued as Lokette store credit only, subject to applicable consumer protection laws.

Store credit can be used towards future purchases on Lokette. It is not redeemable for cash, except where required by applicable law.

Please contact our customer service team for assistance with your return or store credit request.

4. Conditions for Returns and Exchanges

  • Your purchase must be verifiable through an order number, receipt, or other proof of purchase.

  • You must contact us within 1 year of the original purchase date to report the issue.

  • We may request photos, videos, or additional information to assess the product.

  • Products must be returned according to the instructions provided by our team.

  • Damage caused by misuse, accidents, improper handling, or normal wear and tear may not qualify for a return or exchange under this policy.

  • All requests are subject to product assessment and applicable consumer protection laws.

5. How to Request a Return or Exchange

To get started, please contact our customer service team and provide:

  1. Your order number or proof of purchase.

  2. A description of the problem.

  3. Photos or videos showing the issue, if applicable.

Our team will review your request and provide further instructions.

6. Contact Us

For return and exchange enquiries, please contact us using the details below:

Email: thelokette@gmail.com

Customer Service Phone / WhatsApp: +60184708180

We will be happy to assist you with your request.

Thank you for shopping with Lokette.

Lokette reserves the right to assess return and exchange requests on a case-by-case basis. Nothing in this policy limits any rights you may have under applicable consumer protection laws.